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Release Notes

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  • Coming soon

    • We're sprucing up the content and design of our confirmation email template. Don't worry though—if you're using a custom template already, we won't replace it.
    • We're adding a "Chat with us" button to certain emails—including the After Start and Online Check-in emails— to make it even easier for guests to get in touch with you.
  • August 19, 2019

  • Keep track of moved bill items.

    Have you moved a bill item to another customer's profile? Never fear—click on any order to see who's paying for it.

  • August 6, 2019

  • Fixed: Restrictions not removed in SiteMinder after being removed in Commander.

    We fixed a bug that prevented restrictions from being automatically removed in SiteMinder after they were deleted in Commander—so you no longer need to manually update restrictions in SiteMinder when you update them in Commander.
  • August 5, 2019

  • Keep in touch with every guest—even companions.

    Companions can now message your property as soon as they've added their details in Navigator (in addition to reservation owners), so you can take customer service to the next level with all of your guests.
  • August 2, 2019

  • Choose which classifications can be applied to customer profiles.

    If you don't want certain customer classifications to be used at your property (for example, blacklist), contact support to have them disabled.
  • Automatically clear guest profiles to comply with data privacy rules.

    To make it easier for you to comply with your local data protection regulations, we've added the option to automatically clear guest profiles after a set time of inactivity—simply choose how many months a profile should be inactive before it's automatically deleted (as long as it's more than 12) and contact support to set it up for you!
  • July 24, 2019

  • Quick night counter on the New Reservation screen.

    When you create a new reservation in Commander, you can now hover over dates to see exactly how many nights the reservation is for. No more math!
  • July 17, 2019

  • Fixed: Customers charged instead of travel agencies.

    Fixed a bug that caused customers' cards to be automatically charged for reservations when they were added in Navigator (even if the travel agency contract specified that the travel agency should settle reservations).
  • View your Merchant charge details in more depth.

    Click on any charge listed on your Merchant balance sheet to see the charge value and the Merchant commission.
  • Allow guests with unbalanced bills to check in at your Operator kiosks.

    Deselect "Balance check enabled" in your Operator configurations to allow guests to check in with unbalanced bills (for example, if they have future stays which haven't been paid for yet).
  • July 12, 2019

  • Fixed: Booking.com reservations without a travel agency.

    Fixed a bug between Mews and Booking.com that caused reservations to be sent to Commander without a travel agency attached.